Effective Date: December 1st 2025

Who We Are

Our website address is: https://www.nicetripguatemala.com

Nice Trip Guatemala is a Guatemalan company dedicated to providing private transportation services nationwide.

Contact Information:
📧 Email: [email protected]
📱 WhatsApp / Phone: +502 5827-7186

Information We Collect

1. Information You Provide

We collect information when you make a reservation or contact us:

  • Full name
  • Email and phone/WhatsApp
  • Billing details
  • Pickup, destination & trip details
  • Passenger count and luggage specifications
  • Special transport requirements (minors, pets, etc.)

These details are necessary to assign a driver and organize your trip.

2. Information Collected Automatically

When visiting our website, we may collect:

  • IP address
  • Browser information
  • Device details
  • Pages visited
  • Cookies and tracking data

This helps us improve the site and maintain security.

3. Payment Information

Payments are processed through Recurrente (https://www.recurrente.com/).

We do not store full credit card details.
Recurrente handles all encrypted payment processing.

How We Use Your Information

We use the information we collect to:

  • Process reservations and payments
  • Communicate via email or WhatsApp
  • Assign drivers and coordinate services
  • Send confirmation messages, receipts, or invoices
  • Verify account activity and prevent fraud
  • Improve website functionality and customer experience

Cookies

We use cookies to:

  • Remember user settings
  • Maintain reservation/cart information
  • Enable login sessions
  • Analyze website performance

Users may disable cookies through their browser settings, though some features may not work properly.

Comments (If Enabled)

When visitors leave comments:

  • We collect data shown in the comment form
  • We record the visitor’s IP address and browser agent
  • An anonymized hash of the email may be shared with Gravatar

Gravatar Privacy Policy: https://automattic.com/privacy/

Media Uploads

If you upload images to the website, avoid uploading files with EXIF GPS location data, as visitors may extract such data.

Embedded Content from Other Websites

Posts may include embedded content such as:

  • Maps
  • Videos
  • Images
  • Articles

Embedded content behaves as if you visited the external site directly; those websites may collect data and track your interaction.

Who We Share Your Data With

We do not sell your data.

We only share your information with:

  • Payment processor (Recurrente)
  • Assigned drivers, who receive only the trip details needed to provide service
  • Hosting and email providers
  • Legal authorities, if required by law

Service-Related Data Processing

Reservations and Modifications

To process your booking or modify it (within allowed time limits), we store reservation details.

Cancellations and Refund Tracking

Cancellation requests follow our internal policies:

  • 48–36 hours: 100% refund
  • 36–18 hours: 50% refund
  • <18 hours or last-minute bookings: no refund
  • No-Show: no refund

These processes require retaining the reservation record.

Conduct, Damage, or Prohibited Items

If incidents occur during the service (damage to the vehicle, prohibited items, misconduct), we document the event for safety and responsibility purposes.

Lost & Found

Lost belongings will be recorded while we attempt recovery, but we do not guarantee retrieval.

How Long We Keep Your Data

We retain data for as long as needed to:

  • Provide transportation services
  • Fulfill tax and accounting obligations
  • Resolve disputes
  • Maintain lawful records

Comments (if enabled) are stored indefinitely.

You may request deletion of your data unless legally restricted.

Your Rights

You may request:

  • A copy of your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Restrictions on how we process your data
  • Withdrawal from marketing communication

To exercise these rights:
📧 Email: [email protected]

Data Security

We implement measures to protect your data, including:

  • Encrypted payment processing
  • Secure hosting
  • Limited access controls
  • Anti-spam & fraud detection

However, no digital system is 100% secure; use of the website is at your own risk.

International Data Transfers

Some third-party service providers may store data on international servers. We only work with providers that meet standard data protection requirements.

Minors

  • Minors may travel only with an adult
  • Unaccompanied minors require signed authorization
  • Children under 6 require a child safety seat requested in advance

These conditions involve storing necessary verification data.

Pets

Pets are allowed if:

  • They travel in a transport carrier
  • They were previously declared in the reservation
  • Additional cleaning charges may apply

Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy:
📧 [email protected]
📱 +502 5827-7186