Frequently Asked Questions (FAQ)
Nice Trip Guatemala – Private Transportation Services
Welcome! Here you will find answers to the most common questions about our private transportation services, reservations, payments, and travel policies.
If you still need help, contact us at:
📧 [email protected]
📱 +502 5827-7186
1. Who We Are
What is Nice Trip Guatemala?
Nice Trip Guatemala is a Guatemalan company specializing in private transportation throughout the country.
We provide safe, punctual, and comfortable travel experiences using vehicles suited to your needs.
Our promise: You enjoy Guatemala — we take care of getting you there safely.
2. Reservations & Payments
How do I book a trip?
You can book directly on our website:
- Select your destination(s)
- Choose date and time
- Enter number of passengers and luggage
- Provide your contact information
- Complete payment online
Once confirmed, we will contact you via WhatsApp and email with the driver and vehicle details.
How far in advance should I book?
- Ideal: 24 hours in advance
- Minimum: 8 hours before the trip, subject to availability
- Less than 8 hours: Contact us directly for possible exceptions
Can I modify my reservation?
Yes — provided the request is made at least 8 hours before the trip.
Changes may affect pricing if routes, schedules, or passenger/luggage details are altered.
Do you accept cash payments?
❌ No.
All reservations must be paid online in advance through our website via Recurrente.
3. Cancellation & Refund Policy
What is your refund policy?
- 48–36 hours before trip: 100% refund
- 36–18 hours before trip: 50% refund
- Less than 18 hours before trip: No refund
- Trips booked within 8 hours: No changes or refunds
- No-Show (not arriving within waiting period): No refund
Refunds (when applicable) are processed within 30 days.
What is considered a No-Show?
If the passenger does not arrive within the 1-hour included waiting time, the trip is marked as NO SHOW.
No refund applies, since the driver and vehicle were reserved exclusively for the service.
Are external factors valid reasons for refunds?
❌ No.
Situations outside our control do not qualify for refunds, including:
- Traffic
- Weather conditions
- Road closures
- Police checkpoints
- Mechanical issues
- Other unforeseen delays
4. During the Trip
How much waiting time is included?
You have 1 hour of free waiting time after the scheduled pickup.
Drivers typically arrive 20 minutes early.
Extra waiting time may incur additional charges.
Can I request extra stops or route changes?
Yes — as long as they are requested:
- In advance (preferred), or
- During the trip (subject to driver availability)
Extra stops or changes may involve additional fees.
How many passengers can travel with me?
Only the number of passengers recorded in the reservation.
Extra passengers are not allowed.
The driver may cancel the service without refund if the rule is not respected.
What kind of luggage can I bring?
You may bring the luggage amounts specified in your reservation.
Please notify us in advance if you have:
- Large items
- Excess baggage
- Unusual or fragile cargo
We will confirm if space is available.
What luggage is not allowed?
- Illegal substances
- Oversized boxes that do not fit the selected vehicle
- Commercial or heavy cargo
- Machinery
- Items that may damage the interior
What objects are prohibited in your vehicles?
- Weapons without legal permits
- Illegal substances
- Flammable or hazardous materials
- Commercial-grade equipment or machinery
If detected, the service may be canceled without refund.
5. Conduct, Safety & Responsibilities
What behavior is not allowed during the trip?
Passengers may not:
- Smoke or vape
- Consume alcohol or drugs
- Behave aggressively toward the driver
- Damage or excessively dirty the vehicle
The driver may end the trip without refund for unsafe or disrespectful behavior.
What if I cause damage to the vehicle?
You are responsible for repair or cleaning costs resulting from:
- Spills
- Burns
- Stains or excessive dirt
- Vomit
- Broken parts
- Improper door use
- Any damage caused by misuse
What is not included in my service?
- Unscheduled long waits
- Extra stops or route changes
- Parking or hotel entrance fees
- Tolls or ferry charges (if applicable)
- Transport of prohibited items
What happens in case of an accident?
We follow:
- Insurance procedures
- Legal authority protocols
Delays caused by accidents or incidents do not qualify for refunds.
6. Lost & Found
What happens if I leave something in the vehicle?
Please check your belongings before exiting.
We will attempt to recover forgotten items but:
- Retrieval is not guaranteed
- We are not responsible for loss or theft
7. Minors & Pets
Can minors travel?
Yes, with the following conditions:
- Must be accompanied by an adult
- If traveling alone, a signed authorization is required
- Children under 6 years old require a car seat, requested in advance
Can I travel with pets?
Yes, pets are allowed if:
- They travel in a proper carrier
- You notify us during the reservation
A cleaning fee may apply depending on the situation.
8. Billing
Can I request an invoice?
Yes. You may request billing:
- During checkout
- Up to 24 hours after payment
9. Final Considerations
Nice Trip Guatemala is not responsible for delays or complications caused by:
- Weather
- Traffic
- Emergencies
- Police activity
- Road closures
- Any external events beyond our control
These circumstances do not qualify for refunds or compensation.
Still Have Questions?
Feel free to reach out:
📧 [email protected]
📱 +502 5827-7186