Effective Date: December 1st 2025
Who We Are
Our website address is: https://www.nicetripguatemala.com
Nice Trip Guatemala is a Guatemalan company dedicated to providing private transportation services nationwide.
Contact Information:
📧 Email: [email protected]
📱 WhatsApp / Phone: +502 5827-7186
Information We Collect
1. Information You Provide
We collect information when you make a reservation or contact us:
- Full name
- Email and phone/WhatsApp
- Billing details
- Pickup, destination & trip details
- Passenger count and luggage specifications
- Special transport requirements (minors, pets, etc.)
These details are necessary to assign a driver and organize your trip.
2. Information Collected Automatically
When visiting our website, we may collect:
- IP address
- Browser information
- Device details
- Pages visited
- Cookies and tracking data
This helps us improve the site and maintain security.
3. Payment Information
Payments are processed through Recurrente (https://www.recurrente.com/).
We do not store full credit card details.
Recurrente handles all encrypted payment processing.
How We Use Your Information
We use the information we collect to:
- Process reservations and payments
- Communicate via email or WhatsApp
- Assign drivers and coordinate services
- Send confirmation messages, receipts, or invoices
- Verify account activity and prevent fraud
- Improve website functionality and customer experience
Cookies
We use cookies to:
- Remember user settings
- Maintain reservation/cart information
- Enable login sessions
- Analyze website performance
Users may disable cookies through their browser settings, though some features may not work properly.
Comments (If Enabled)
When visitors leave comments:
- We collect data shown in the comment form
- We record the visitor’s IP address and browser agent
- An anonymized hash of the email may be shared with Gravatar
Gravatar Privacy Policy: https://automattic.com/privacy/
Media Uploads
If you upload images to the website, avoid uploading files with EXIF GPS location data, as visitors may extract such data.
Embedded Content from Other Websites
Posts may include embedded content such as:
- Maps
- Videos
- Images
- Articles
Embedded content behaves as if you visited the external site directly; those websites may collect data and track your interaction.
Who We Share Your Data With
We do not sell your data.
We only share your information with:
- Payment processor (Recurrente)
- Assigned drivers, who receive only the trip details needed to provide service
- Hosting and email providers
- Legal authorities, if required by law
Service-Related Data Processing
Reservations and Modifications
To process your booking or modify it (within allowed time limits), we store reservation details.
Cancellations and Refund Tracking
Cancellation requests follow our internal policies:
- 48–36 hours: 100% refund
- 36–18 hours: 50% refund
- <18 hours or last-minute bookings: no refund
- No-Show: no refund
These processes require retaining the reservation record.
Conduct, Damage, or Prohibited Items
If incidents occur during the service (damage to the vehicle, prohibited items, misconduct), we document the event for safety and responsibility purposes.
Lost & Found
Lost belongings will be recorded while we attempt recovery, but we do not guarantee retrieval.
How Long We Keep Your Data
We retain data for as long as needed to:
- Provide transportation services
- Fulfill tax and accounting obligations
- Resolve disputes
- Maintain lawful records
Comments (if enabled) are stored indefinitely.
You may request deletion of your data unless legally restricted.
Your Rights
You may request:
- A copy of your personal data
- Correction of inaccurate data
- Deletion of your data
- Restrictions on how we process your data
- Withdrawal from marketing communication
To exercise these rights:
📧 Email: [email protected]
Data Security
We implement measures to protect your data, including:
- Encrypted payment processing
- Secure hosting
- Limited access controls
- Anti-spam & fraud detection
However, no digital system is 100% secure; use of the website is at your own risk.
International Data Transfers
Some third-party service providers may store data on international servers. We only work with providers that meet standard data protection requirements.
Minors
- Minors may travel only with an adult
- Unaccompanied minors require signed authorization
- Children under 6 require a child safety seat requested in advance
These conditions involve storing necessary verification data.
Pets
Pets are allowed if:
- They travel in a transport carrier
- They were previously declared in the reservation
- Additional cleaning charges may apply
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy:
📧 [email protected]
📱 +502 5827-7186