Effective Date: December 1st, 2025
Thank you for choosing Nice Trip Guatemala for your private transportation needs.
This Refund & Cancellation Policy explains the conditions under which refunds or changes may apply for reservations made through our website and WooCommerce checkout.
By completing a reservation, you agree to the terms outlined below.
1. General Conditions
All reservations must be fully paid in advance through our website.
We do not accept cash payments.
Refunds and modifications follow strict timelines due to vehicle assignment, scheduling logistics, and operational costs.
For questions regarding this policy, you may contact us at:
📧 [email protected]
📱 +502 5827-7186
2. Cancellation Policy
2.1 Refund Windows
Refunds apply according to the following timeframe:
- 48 to 36 hours before the trip:
✅ 100% refund (processed within 30 days) - 36 to 18 hours before the trip:
🔶 50% refund (processed within 30 days) - Less than 18 hours before the trip:
❌ No refund
2.2 Last-Minute Reservations
Trips reserved within 8 hours of the scheduled pickup time:
- Are considered last-minute
- Are not eligible for cancellations, modifications, or refunds
2.3 How to Request a Cancellation
To request a cancellation, contact us via:
- Email: [email protected]
- WhatsApp: +502 5827-7186
Include:
- Full name
- Order number
- Trip date and time
- Cancellation reason
3. No-Show Policy
A No-Show occurs when the passenger does not board the vehicle within the included waiting time.
- Drivers wait up to 1 hour after the scheduled pickup time
- If the passenger does not appear, the service is marked as NO SHOW
- ❌ No refund applies
4. Modification Policy
Modifications are allowed up to 8 hours before the trip, depending on availability.
Changes may result in an adjusted fare if they involve:
- Different routes
- Pickup or drop-off changes
- Passenger count changes
- Luggage amount changes
- Schedule changes
Modifications requested within 8 hours of the trip cannot be guaranteed and may not be accepted.
5. External Factors — No Refund Eligibility
Refunds do not apply when delays or issues occur due to factors beyond our control, including:
- Traffic or road congestion
- Weather conditions
- Natural disasters
- Road closures
- Police checkpoints
- Mechanical failures
- Accidents or unforeseen incidents
These situations do not qualify for compensation or refunds.
6. Service Cancellation Due to Policy Violations
Nice Trip Guatemala reserves the right to cancel a trip without refund if the passenger:
- Brings prohibited items
- Behaves aggressively toward the driver
- Attempts to include more passengers than allowed
- Causes damage to the vehicle
- Violates safety rules
These conditions are outlined in our Service & Safety Guidelines.
7. Damage, Cleaning Fees & Liability
In cases where the passenger causes damage to the vehicle (including spills, burns, vomiting, or misuse), the cost of repair or cleaning must be covered by the passenger.
Such incidents do not qualify for refunds.
8. Refund Processing Time
Eligible refunds (100% or 50%) are:
- Processed within 30 days
- Returned via the same payment method (Recurrente)
Recurrente may have its own processing times.
https://www.recurrente.com/
9. Lost & Found Items
We attempt to help recover forgotten personal items but:
- We do not guarantee retrieval
- We are not responsible for lost or stolen items
- These situations do not qualify for refunds
10. Acceptance of This Policy
By completing a reservation on our website, you acknowledge and agree to:
- This Refund & Cancellation Policy
- Our Terms & Conditions
- Our Privacy Policy
Links:
[Terms & Conditions]
[Privacy Policy]
11. Contact Us
If you need to request a refund, modification, or cancellation, you may contact us:
📧 [email protected]
📱 +502 5827-7186